Service ratings

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Service ratings
to

Overall rating

Ratings
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Satisfied (4–5)
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Unhappy (1–2)
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Avg vs previous period
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Daily average rating

By site click to drill in

Score spread

By area

By time of day

Service scores

What stood out Positive Negative

By attendant

Responses

WhenSiteAreaShiftOverallSpeedFriendlyCleanReasonsAttendant

Typed attendant names to match

Customers who could not find the attendant in the list typed a name instead. Link each one to a staff member, or dismiss it. Linked spellings are remembered, so the same spelling is matched automatically in future.

SiteTyped textRatingsLink to

Only first names and tag numbers are shown to customers. Switch an attendant off when they leave so their history stays in the reports.

TagFirst nameShown to customers

Each code opens the site's own page, for example ratemyvisit.co.za/n1worcester. Use the forecourt and shop codes if you want to compare the two. The general code asks the customer where they were served. Add ?k=1 to a link for a counter tablet: the page then resets itself after each rating.

Sites

CodeNameWeb addressActiveShift no. at anchorAnchor start (SAST)Shift hours

Report users

First invite the email in Supabase under Authentication > Users > Invite user. Then give access here. Managers see only the sites listed against them.

EmailRoleSitesActive

EMS export tokens

The EMS uses a token to fetch the CSV export. A new token is shown once only. Revoke a token if it may have leaked.

LabelCreatedStatus